Fonus Mobile is a Mobile Virtual Network Operator (MVNO) offering unlimited cellular data plans. Founded in 2019 in California, the company provides unlimited calls and texts to over 85 countries worldwide. To deliver its services, Fonus Mobile utilizes the AT&T network in the United States.
Recently, Fonus expanded its coverage to include over 100 countries for mobile data usage, enhancing its appeal to frequent travelers, especially those journeying between Canada, the United States, and Mexico.
Additionally, Fonus Mobile supports 5G connectivity in more than 90% of the covered countries, including the United States, Canada, the United Kingdom, and France, ensuring customers experience fast and reliable connections.
Comparison of Fonus Mobile Plans
Fonus Mobile offers several plans tailored to the needs of its users, providing data, calls, and texts unlimited in over 100 countries, with no roaming fees. Here are the available options:
| Plan | Monthly Price | Data, Calls, and Texts | Speed Throttling | Coverage | International Calls | 5G / 4G LTE |
|---|---|---|---|---|---|---|
| Unlimited World Starter | $28.65 CAD | Unlimited in over 100 countries | Speed reduction after 5 GB of usage | Over 100 countries | Unlimited to over 85 countries | 5G or 4G LTE (3G after 5 GB) |
| Unlimited World Plus | $42.98 CAD | Unlimited in over 100 countries | Speed reduction after 20 GB of usage | Over 100 countries | Unlimited to over 85 countries | 5G or 4G LTE (3G after 20 GB) |
| Unlimited World Max | $71.65 CAD | Unlimited in over 100 countries | Speeds may be slower with excessive usage | Over 100 countries | Unlimited to over 85 countries | 5G or 4G LTE (variable speeds) |
What is a Mobile Virtual Network Operator (MVNO)?
The term MVNO stands for Mobile Virtual Network Operator. It refers to a wireless service provider that does not own its own network. In other words, to operate, MVNOs partner with mobile network providers to leverage their infrastructure.
These agreements allow companies like Fonus to access mobile networks at favorable rates. It is through these partnerships that Fonus can offer plans with unlimited data at a competitive price of thirty dollars. To learn more about MVNOs, we invite you to read our article “MVNO in Canada: The Guide.”
How to sign up for Fonus Mobile
Signing up for Fonus is easy! Simply visit their homepage and choose the plan that suits your needs. They will guide you through the entire activation process, including setting up your SIM card (eSIM or physical SIM), transferring your existing number (if desired), and setting up your payment information.
Previously, users in the United States and Canada had to purchase the Fonus SIM card, but now its cost seems to be included in the plan price. The SIM card is sent for free after the first month of service.
You will receive your Fonus SIM card between three and six days after the transaction is completed. Once received, you must activate it on the Fonus website by providing your SIM card number, email address, and postal code. Then, you will need to enter your credit card information for automatic payments to complete your profile.
Once your account is set up, you can request Fonus to transfer your current phone number. It’s important not to cancel your old plan before the transfer is complete, which usually takes between 48 and 72 hours but can sometimes take up to 5 days if information is missing.
Reviews on Fonus Mobile
User reviews on Fonus Mobile are mixed. Some appreciate the extensive coverage and competitive rates, while others express concerns about the company’s transparency. For example, although Fonus Mobile offers unlimited data, some users report a reduction in speed after 20 GB of usage, which can affect the browsing experience.
Additionally, there have been comments about difficulties during the SIM card activation process and concerns regarding customer service. It is therefore recommended to carefully review the terms of service and compare offers before subscribing to Fonus Mobile.
Some users have encountered difficulties when trying to cancel their subscription with Fonus Mobile. There are two options to cancel:
- Through the customer portal: Access the settings section to cancel your subscription directly.
- By contacting customer service: If you choose this option, make sure to request written confirmation of the cancellation to avoid any misunderstandings.
It’s essential to verify that no fees are charged after canceling your plan. If unauthorized charges occur, contact your financial institution immediately to dispute these charges.
Fonus Customer Service
Fonus Mobile has earned a reputation for its simple and clear pricing structure. With no hidden costs, users can easily understand their monthly fees, which makes managing their mobile plan stress-free. The service offers extensive worldwide coverage and is compatible with most modern devices, allowing users to stay connected in over 100 countries. In addition, Fonus Mobile provides all-inclusive calling and SMS to various destinations around the world, making international communication easy and affordable.
However, there are some drawbacks. One of the main concerns raised by users is the poor customer support. Many have reported delays and issues with canceling their services, which can be frustrating for those who need timely assistance.
Find the plan that’s right for you!
The Data Network
Since mid-2020, Fonus service has been working on the Telus network without interruption, ensuring reliable and high-quality coverage for all its customers. With Telus’s extensive and dependable network, users enjoy fast data speeds, excellent call clarity, and consistent connectivity across Canada. Telus has one of the most advanced networks in the country, making it an ideal choice to offer Fonus customers an exceptional service experience, wherever they are. This partnership guarantees uninterrupted service and ensures that customers stay connected with confidence.
The Fonus App
Many users have reported issues with the Fonus app on Android. They frequently experience call interruptions, requiring them to close and reopen the app to restore the connection. Similar problems also affect SMS reception through the app.
Additionally, the call history is often inconsistent, with caller numbers missing if they did not leave a voicemail.
Is Fonus Mobile a Good Alternative?
Fonus Mobile presents an interesting option if you plan to travel to the United States or Mexico.
It will make staying in touch with your contacts easier, no matter where you are, eliminating the hassle of searching for data when traveling between Canada, Mexico, and the U.S. It’s also a viable alternative for Canadians looking to save on their telecommunications plans. By choosing a data-only plan, you can avoid paying for additional services that are often included in more traditional plans.
It’s also important to note that Fonus Mobile is now registered with the CRTC (Canadian Radio-television and Telecommunications Commission). This means Fonus Mobile is now subject to Canadian telecommunications regulations, offering Canadian users the protections and guarantees provided by the Wireless Code.
FAQ
Which network does Fonus use in Canada?
Fonus Mobile claims that its customers in Canada will be connected to the networks of Bell, Rogers, and Telus. While network selection is generally automatic, some devices allow users to manually choose the network they wish to use.
Will I have access to 5G everywhere?
No, the 5G network can only be used by users located in the United States via Fonus. It is highly likely that a 4G network will be used for your first 20 GB of usage if you are in Canada or Mexico.
Can I cancel my Fonus plan at any time?
Yes, Fonus is a prepaid service, meaning it is contract-free. You have the option to either contact their customer service or cancel directly from your user account.
Can I share my connection using Fonus mobile data?
Currently, hotspot usage with their data plan is not allowed. It is only possible to access Fonus data on the phone that contains their SIM card.
How can I contact Fonus?
Customers needing assistance with their account or seeking more information about using the service can contact Fonus in several ways. Chat boxes are available on their website, and Telegram discussions are also set up for customer service staff!
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