After a year of in-depth analysis of feedback from thousands of users, PlanHub is proud to present the winners of the PlanHub Awards 2025. These prestigious awards celebrate the Canadian internet and mobile providers that have excelled in technical performance, customer engagement, and innovation.
Selection Criteria
To determine the leading players in the industry, six critical categories were assessed:
| Users’ Choice | Best Digital Experience | Best Customer Service |
| Rewards the provider that received the highest rating from PlanHub users. This award reflects customer experience and satisfaction. | Rewards the provider that offers the smoothest and most intuitive online experience. This includes website navigation, mobile app usability, ease of online processes, and the efficiency of digital customer service. | Rewards the provider that stands out for the quality of its customer support. This includes responsiveness, courtesy, and efficiency, whether through online assistance, phone support, or in-store service. |
| Best Network | Best Customer Experience | Best Billing |
| Rewards the provider offering the best connection quality, whether in terms of coverage, stability, or speed. This award reflects the performance of the mobile or Internet network. | Rewards the provider that offers the best experience for new customers. This includes the clarity of information during the sign-up process, the simplicity of the activation procedure, and the quality of initial support. | Rewards the provider offering clear, transparent, and easy-to-understand billing. This award highlights the simplicity of billing details, the absence of hidden fees, and easy access to payment information. |
Best Cell Phone Providers in 2024
Best Provider (Cell Phone Plans)
In 2024, Fizz has earned the title of best cell phone provider, distinguished by its exceptional customer satisfaction, seamless digital experience, outstanding customer support, personalized onboarding for new clients, transparent billing, and high-performance mobile network.
Meilleure provider
Fizz
“It stands out as the best due to factors such as affordability, flexibility, no hidden fees, and a referral program.”
Best Digital Experience (Cell Phone Plans)
Fizz delivers an optimal digital experience with 100% online management, flexible plans, and a reliable network. With no commitment, users can customize their plan, track their usage, and enjoy exclusive rewards. Simple, fast, and cost-effective!
Best Digital Experience
Fizz
"I’ve been a customer for 4 months, and so far, everything has been perfect. The initial setup and connection went smoothly (without any assistance). Everything is working great."
Best Customer Service (Forfaits Cellulaire)
In 2024, Vidéotron is named the best cell phone provider in the Best Customer Service category, recognized for the responsiveness, courtesy, and efficiency of its support, whether online, over the phone, or in-store.
Best Customer Service
Vidéotron
"Easy to access, the staff responds promptly, and changes to plans are made quickly."
Best Network (Forfaits Cellulaire)
Public Mobile, recognized in 2024 with the Best Network award, is praised for its extensive coverage, remarkable stability, and fast connections, providing users with an exceptional mobile experience.
Best Network
Public Mobile
"Very satisfied! Good mobile network provider, much cheaper than the competition. No network issues so far."
Best Customer Experience (Cell Phone Plans)
In 2024, Fizz is recognized for offering the Best Customer Experience, with a warm welcome, clear information during the sign-up process, a simplified activation procedure, and attentive support from the moment new customers join.
Best Customer Experience
Fizz
"The best decision I’ve ever made! The plans are cheaper and much more customizable than those of other providers."
Best Billing (Cell Phone Plans)
In 2024, Fizz is praised for its exceptional billing, offering clear invoices, easy access to payment details, and no hidden fees.
Meilleure Facture
Fizz
"I've been with Fizz for over 4 years, and I would never go back. The subscription bonuses make the plan incredibly attractive."
Best Internet Providers in 2024
Picking the right Internet provider involves more than just comparing prices. Connection speeds, network reliability, customer support, and overall digital experience all significantly impact user satisfaction. In 2024, a few standout providers have raised the bar with exceptional performance and customer-focused service.
Here are this year’s top award categories for the best Internet providers:
Best Provider (Internet Plans)
In 2024, Oxio earned the title of best internet provider, awarded for its high-quality service, reliable performance, and customer satisfaction, offering users a premium connectivity experience.
Best Provider
Oxio
"I’ve been using Oxio for over a year now, and I’ve never had a single issue with their service. Their customer support is fantastic, the modem rental is free, and their referral program is one of the best out there!"
Best Digital Experience (Internet Plans)
In 2024, Fizz earned the Best Digital Experience award for its intuitive website, seamless mobile app, and streamlined online processes.
Meilleure Digital Experience
Fizz
"I’ve been with Fizz for nearly two years now, and I’m extremely satisfied. As a direct subsidiary of Vidéotron, Fizz uses the same networks, infrastructure, connections, and technicians – you get Vidéotron’s reliability with Fizz’s value!"
Best Customer Service (Internet Plans)
In 2024, Oricom earned the Best Customer Service award for its responsive, courteous, and highly efficient support team.
Best Customer Service
Oricom
"I highly recommend this internet provider. The installation process was quick and seamless, and we've consistently enjoyed excellent connectivity and speeds."
Best Network (Internet Plans)
In 2024, Oxio was distinguished with the Best Network Award, recognized for outstanding coverage reliability, connection stability, and speed consistency that redefines quality standards.
Meilleure Network
Oxio
"I wholeheartedly recommend Oxio for their efficient and transparent services - I've been a happy customer for over 2 years!"
Best Customer Experience (Internet Plans)
In 2024, NetCrawler was recognized for exceptional customer experience excellence, demonstrating industry-leading standards in transparency, activation speed, and initial support quality.
Best Customer Experience
Netcrawler
"We'd been with other internet providers before Netcrawler - and we never realized just how subpar their service was until we made the switch."
Best Billing (Internet Plans)
Oxio wins 2024’s Best Billing Award for its simple, transparent invoices with no hidden fees – featuring easy payment tracking and full cost transparency.
Best Billing
Oxio
"I've been with Oxio since 2020 and have never had a single issue. Their customer service is outstanding, they're completely transparent about what they offer, and their prices are highly competitive for the quality. Highly recommended!"
Best Independent Provider (Internet Plans)
Honored as 2024’s Outstanding Independent Operator, Bravo Telecom proves quality internet doesn’t require corporate scale – just competitive pricing, dependable service, and real customer focus.
Best Independant Provider
Bravo Telecom
"I've been a satisfied Bravo Telecom customer since December 2015, using both their home internet and TV services - everything works flawlessly at a reasonable, competitive price."
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