PlanHub Awards
The best providers in 2024
After a year of reviews collected from PlanHub users, we are pleased to reveal the best Internet and mobile providers in Canada, selected based on key criteria.
Whether for connection speed or customer service quality, these providers stand out for their performance and commitment to meeting Canadians’ needs.
A huge thank you to everyone who participated and shared their reviews! Your opinion is invaluable and helps amplify users’ voices with providers. We invite you to take part in the second edition to once again influence the telecommunications market in Canada.
Selection Criteria
The Users’ Choice category rewards the provider that received the highest rating from PlanHub users. This award reflects customer experience and satisfaction.
The Best Digital Experience category rewards the provider that offers the smoothest and most intuitive online experience. This includes website navigation, mobile app usability, ease of online processes, and the efficiency of digital customer service.
The Best Customer Service category rewards the provider that stands out for the quality of its customer support. This includes responsiveness, courtesy, and efficiency, whether through online assistance, phone support, or in-store service.
The Best Customer Experience category rewards the provider that offers the best experience for new customers. This includes the clarity of information during the sign-up process, the simplicity of the activation procedure, and the quality of initial support.
The Best Billing category rewards the provider that offers clear, transparent, and easy-to-understand billing. This award highlights the simplicity of billing details, the absence of hidden fees, and easy access to payment information.
The Best Network category rewards the provider offering the best connection quality, whether in terms of coverage, stability, or speed. This award reflects the performance of the mobile or Internet network.
Best Mobile Provider in 2024
Best Internet Provider in 2024
