bell gives you a 30 day "buyers remorse" opt out when you get a phone from them on contract.
so if you become dissatisfied with you phone or notice it has issues after the fact, you are screwed. when I got my phone, I was busy finishing a renovation at the time, so it was past the 30 days before I could really play with the pone and test it out. I noticed rather quickly that there was issues, but being a tech savvy person, I tried to research the problems myself. no solutions.

so I went from a 5 year old Samsung note 9 to a brand new pixel 6.
apps I used for hours (infinity if I plugged it in) on the note9 wouldn't last an hour before shutting down. also some apps wont allow my to view them full screen when turned sideways, or enlarged through app options. so I have been very unhappy with the pixel 6.

after calling bell about my problems (about 2 months after getting phone) I am told that "buyers remorse" was my only option and I missed it. I asked if there was an upgrade option, whereas I pay a penalty, and get a pricier contract for a more expensive, better phone. I was told the only way to upgrade, was to buy out the phone entirely from my contract (about 750$) and then cash it in on a new phone (for about a 200$ credit [I wish I was joking but I am not]).

I then gave up, but decided to pursue the RMA option as reddit forums seemed to suggest that the phone might be a dud. Bell service told me that I would be able to take it to my nearest bell store, have all my info transferred to a temp phone, and Bell would return it/exchange it for a working phone. I went to my nearest bell store and they looked at me there like I was an alien. I went to the next bell store and after having to insist, since they were refusing my outright on the sales floor, I was hooked up with a tech (only after making a stink), and was told I could only get a cheap, crappy old loaner phone, that didn't have the capacity to transfer all my data over to it.
And of course all their customer service is English as a second language, south Asian people who read from a flow chart and can do NOTHING to help you out with any intelligent, holistic solutions.
so I essentially was left with no option, and I am now still in limbo.

TLDR: bell will offer ZERO help if you have an issue with the products they sell you. zero accountability.