1. My replacement order sent to wrong address2. Wrong replacement phone sent. I was never told that iPhone 14 Plus sent in place of iPhone 14.3. $0 monthly phone bill changed to $26 monthly bill because wrong replacement sent. Later, a different Customer rep said, I made a mistake while placing the online order on June 10th, in reality it was customer rep’s mistake who sent the wrong replacement More

I took a package on their website where it says Package Discount -$5.00/month. From my first bill this discount was gone. I called, spent 50 minutes with them, sent messages by email and on their website, they ignore me. Even if their website still offers this discount, they act as if it doesn't exist. Their after-sales service is really deficient; it depends on who you get.

The device they sold me is defective and their service plans are overpriced and trashy.Customer service is non-existent.They are one of the lowest rated companies and i now understand why.FIDO is horrible.FIDO sucks! Stay far away from this company who treats their customers like absolute shit.

I am writing to express my frustration and disappointment regarding the ongoing delay in receiving my refund cheque.It has now been over six months since I was charged in error, and despite multiple follow-ups and reassurances from your team, I have yet to receive my refund. I was previously told it would take 3–4 business weeks, but nothing has arrived. Upon calling again, I was informed that a More

You people have no idea what customer service is! Horrible service! I will be complaining!

In general bad reception, almost never 5G, even around Toronto and esp outside urban centers. Customer service mostly only online (no calls) and irritating use of chatbots with often multiple choice responses only which don’t make sense. Presents itself as a fresh alternative for the big providers, but does nothing to achieve that.

I was in desperate need of getting a SIM card swapped a.s.a.p, and I went to a store, and after explaining my problems to Mudassir. He looked into the problem and was able to offer me immediate solutions. My cell is up and running. That's I call great service.

Grumpy senior, so I found they had a deal at BYOD and prepaid for only $5 a month (after the $5 discount) plan with Freedom so i get 120 minutes a month and 0.1mb for data. Holy cow, can't complain it was probably too good as I dont see it offered now, but hey it might come again on back to school or black friday who know. WiFi calls are great at home and have not had a problem when out and about, best plan for me but my not suit everyone.