Fido Mobile Reviews

When it comes to customer service, I have yet to find a worst company (along with Rogers).Haven't not yet received my regular monthly billing, I figured I'd check it with the app. "account suspended"Wait! What? Obviously my account is not suspended as I'm still using all my phones and all their features. After a lot of digging (a couple of hours, including reaching out to the venue I purchased the

They send email on when money comes out but they take it out before the date they email u when it says on the date but took out 6 days before it supposed to come out and try to say u have until that date but bill from email states on this date not by this date can't talk to anyone that speaks inglish horrible

New call system. You have to make an appointment to speak to an agent, I

I have been a Fido customer for 10 years. Comparing my current bill, given the $4/month rate increase, I looked at the exclusive offers with more data, which ultimately cost more. A new customer is offered plans for $20 less, for a reasonable amount of data (20GB per month), or $29/month. There is no way

All Fido customers,Please check you bill this month. Fido is increasing monthly plan charges without notifying clients (A really illegal action). I called them and fixed it.

I have been with fido only a few days and they are horrible at resolving issues. Hard to get support from a real person. The ai assistance is horrible. All in all, never again.

I’ve been with Fido for 37 years. Past 2 years especially now July 9 2026 customer service is garbage. Fido / Rogers is the same company now. Don’t think by leaving Fido for Rogers would be a change. Ever since the merge with Fido to Roger’s I have witnessed its decline. Sad to see but it is what it is.

I urge anyone planning to switch their phone online with Fido to be careful, as the price shown online is completely different from the price on the bill. This isn't the first time; it's a scam.

Very poor customer service

My Fido service was hacked 2X in one month. In both cases, it was extremely difficult to contact a live person: you are offered only a call back, at least 4 hours and up to 2-3 days later, not acceptable in emergency! First hack was by someone pretending to be from fraud dept; she knew my billing/payment info, so I gave her info I shouldn’t have. If I could have phoned Fido to confirm her identity, I would have. Fraudsters shut down my phone and transferred $10,000 from my bank account. Turns out hacker knew billing info from data breach 3 weeks earlier, but no warning given to clients. 4 weeks later,