Telus Mobile Reviews

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen , emphasize or to help. Agent name Melodie and Manager Lorrie both were super rude.Talking it over with there incompetent customer service, Both of them did not show any support and did not even try to give us any solution. Whe More

Negative point: speaking to an agent and receiving a response is never easy with Telus. Just finding the right number is a challenge and I believe the company uses some form of customer service system that intentionally splits calls to discourage customers. Some agents are very friendly and dedicated and others are just the opposite. Today I spoke to a woman named Fatouma who was professional and More

I would like to share my experience with Telus. First of all, their plans are relatively expensive compared to what the competition offers, which often offer more services for a lower price, while maintaining comparable communication quality. What leads me to give a very negative More

I have telus security, They needed a credit check when activated, I did it. Add a mobility acct. and they want to check credit again....Not able to look at the last check, so hit my credit again, then tells me the plan I want is not available, You need to pay more, after a 1hr fight I got my bill amount. Would not recommend this provider, but there all horrible here in Canada, You pay more for services here and get half the customer service.

Maria is the manager I spoke too and she’s the most horrible person to deal with and bad attitude where she doesn’t even know anything about the customer service . I had paid my bill and my phone got disconnected for not receiving payment on time through online banking. And I had to go into the store to pay my bill again for me to restore my service .

Telus did not disclose pertinent information on the phone regarding upgrading of my mobility contract. Stating that I would receive phones from them for free and I could give them away if I wanted. I told them I didn’t need these phones. He pretty much pushed them on me and I did what he said gave them away. I’m being billed $5K for cancelling my contract because of phones I never wanted. When I w More

The network service is the worst I have ever experienced, not worth the hassle and headaches. Calls drop more than a stripper’s underwear. Do not use this horrible service provider!

The future is certainly not friendly with TELUS. I was promised no connection fee with the promotion, but when the bill arrived, the fee was charged. I returned to the store, and the salesperson acknowledged the mistake and called TELUS to correct it. Unfortunately, TELUS refused to credit the charges. Despite being one company, they failed to take responsibility and made their own employee look b More

I had experience the worst, unprofessional and heatdeack service. I try to bring my line from another company because they offer me an apperently “good deal” but it was a nightmare and the worst mistake After 3 hours of wait on the downtown store the transfer was never completely transfer. I call the customer service the machine transfer any were and no ones pick up the phone And when they do More

Went in vacation in the Georgian bay close to Wasaga beach, I was unable to connect to the Lte 5G that was supposed to be accessible in that area. My wife had Fido and daughter had Fizz and both were connected to Lte while my phone was showing 2 bars in 3g, I was unable to surf two Telus rep were unable to help me. I cancelled and got Fido.