Koodo Internet Reviews

Cannot speak to real person to negotiate better deal. Long time customer with 2 plans. Cancelling and moving elsewhere.

3 days, 5 hrs, 5 different Reps. Finally ordered, paid and date set for installation, Oct 19/24. Waited till 3pm. Called explained situation. Was transferred, waited on hold 8 mins. Rep could not find info and was told no order could be found and asked What can I help you with today? At that point more frustration More

I had my set up for yesterday morning nobody showed up. This is showing awful service for. Your company. It’s a bad impression for a first time use. I’m not sure if I will send all the equipment back and look into a creditable company who stands by their appointments unlike you who doesn’t even try calling or trying to contact us and just cancels

You can’t speak directly to Customer Service at Koodo, you have to arrange a phone call. Their app is very frustrating for dealing with charges. The charges are not explained and although it is not the customer service reps fault, the supervisors do not address concerns in a cooperative manner.

After many years as a customer, I’m done.

The worst telephone operator I have had without my whole life. I don't always recommend a bad connection!

Signing up, even install is a breeze.. But if you want to contact Koodo for assistance for repair…forget it. Don’t bother. Choose another carrier. My modem overheated and did not turn on after 3 months. I called Koodo support. Digital chat is bogus Numerous calls 2 hrs on hold .. received an appointment, but no one called or showed up to house. Very disappointed and frustrated. Koodo More

Although I was a Koodo customer for years service has been getting worse in the last couple of years. I try to get help which isn't easy but lately I've been have calls drop, crossed into the us and lost my network which never used to happen and data nearly non existent. Very poor only to find out instead of getting the 4g that was supposed to be they set me up with 3g at 4 g speed. NOT THE SAME! More

Last update of the installation of our internet from 02/29/2024 we got in touch with koodo/telus to find out what was happening with our technician who still does not know how to present at the scheduled time they are not at the current we asked that he get in touch with him to find out where he was during his day impossible to communicate with him as he does not arrive for the x ith time at our i More

Koodo is so bad… you don’t have even an app to customers can pay every month like other plans.. I chose this plan because it was cheaper than other plans when I bought a phone but this was my mistake.. I’m having a bad experience with this. It’s so complicated and take my time every when I enter the Koodo’s link to pay.. It is so bad and it makes me upset.. and I realized that something cheap is u More

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