Koodo Internet Reviews
Before jumping the gun and signing up, feel free to read some Koodo internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Koodo reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Koodo internet plan reviews.
Koodo internet plans reviews
Are you hesitant to change internet plans? Check out the Koodo internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.
Koodo Reviews
Before making a decision, it's a wise idea to consult the Koodo reviews. Customers often share their experiences and opinions about the service online. Reading these reviews can give you valuable insights into the reliability, speed, and customer service quality of Koodo Internet. Remember that every customer's experience is unique, so reading multiple reviews can help you make a well-informed decision.
Last 365 days average
1.7
All time average
2.1
Clayton
ottawa, ontario
Koodo's new foray into the internet market is of course, a natural segue from its parent company, Telus. But as with most massive and bloated corporations, the affordability is at the expense of customer service. I spent no less than an accumulative 5 hours being bounced around between staff who either sent me to the wrong departm More
Jody
toronto, quebec
I pay for insurance. They gave me a number that the previous user made an insurance claim on also. Now assurion says another email and person on my account won't help me. Unbelievably neither will koodo. After having an agent tell me go to store n get new phone they forgot to fix the tab part so I don't pay. After calling them today Dec 31 2024 they say that part not in notes. But again can't expl More
Angry
gatineau, quebec
Customer service is 0 I do not recommend Go to the next provider
Jim
camrose, alberta
Cannot speak to real person to negotiate better deal. Long time customer with 2 plans. Cancelling and moving elsewhere.
Kat
vaudreuil-dorion, quebec
3 days, 5 hrs, 5 different Reps. Finally ordered, paid and date set for installation, Oct 19/24. Waited till 3pm. Called explained situation. Was transferred, waited on hold 8 mins. Rep could not find info and was told no order could be found and asked What can I help you with today? At that point more frustration More
Rachel
london, ontario
I had my set up for yesterday morning nobody showed up. This is showing awful service for. Your company. It’s a bad impression for a first time use. I’m not sure if I will send all the equipment back and look into a creditable company who stands by their appointments unlike you who doesn’t even try calling or trying to contact us and just cancels
Unhappy long-term customer
st. catharines, ontario
You can’t speak directly to Customer Service at Koodo, you have to arrange a phone call. Their app is very frustrating for dealing with charges. The charges are not explained and although it is not the customer service reps fault, the supervisors do not address concerns in a cooperative manner.
After many years as a customer, I’m done.
CHIRAZ
quebec, quebec
The worst telephone operator I have had without my whole life. I don't always recommend a bad connection!
Neena S
ottawa, ontario
Installation was a breeze and it ran fine for the first two months. Then it started cutting out repeatedly, necessitating multiple modem restarts several times a day. Even though I had 100/30 service, my speeds were sometimes as low as 6/1, then it would crash. I work from home and can't have that. That's when I discovered they have the worst customer service I've ever experienced - and I'm a form More
Ronnie
edmonton, alberta
My Koodo bill increased from $37.75 to $58.75. I had to go to a Koodo store in order to make an appointment to get a phone call from the company. I had 8Gb of data and told the agent that I only use 0.8 Gb on a monthly basis and was a senior. I advised him that I checked other service providers and that there are many plans out there for 20Gb for $29 to $36 and that I have been a Telus user for More
